2025

Leading the Way in Public procurement Excellence

Entrant

Dubai Municipality

Category

Achievement / Outstanding Achievement in Digital Process Optimization

Client's Name

-

Country / Region

United Arab Emirates

The transaction value in procurement is very high and the procedures went through complex, manual and backdated processes. Resulting in huge waste of time, efforts and costs in procurement process. Considering the large volume of transactions -approximately 9,000 contracts last year, valued at AED 5 billion, with 30,000 suppliers participating in tenders.
The need of this project came from highlighting crucial dilemma in executing procurement, analyzing, evaluating bids and issue service contracts through transforming manual works to best-adopted technology and systems in order to increase productivities in completing contracts on a daily basis as much as they can and to contribute to support and achieve UAE strategy for the Fourth Industrial Revolution which aims to strengthen the UAE's position as a global hub for the Fourth Industrial Revolution through learning, adopting and deploying best practices from contractual point of view and increase contribution to the national economy by means of advancing innovation and future technologies.
The main aim was to reduce procurement cycle from 210 to an average of 45 days using reengineering approach and utilizing innovative and digitalized technologies. Likewise, stakeholders - Suppliers, business units, contract officers, finance departments etc - overall satisfaction rate was low (65%).
The project was planned and implemented using international methodology known as TRADE. Which is a combination of project management, design thinking concepts and acquiring benchmarking practices, it has a detailed steps from the initial of the projects till the closure.
Through following TRADE stages we are able to capture the outcomes of each stages as following:
• In TOR Stage, drivers of the practice, team, scope, risk and benefits etc8 were defined.
• In Review Stage, we reviewed current situation using different studies and analysis to highlight the focus area .
• Acquire Stage, we completed the process of benchmarking with the selected partners.
• In Deploy Stage, we prioritized the acquired ideas, approved them and set action plan and implemented them with the engagement of stakeholders
• Evaluate Stage, we evaluated the implementation outcomes via measuring the related KPIs and cost analysis

Credits

Acting head of specialized contracts
Ali Essa
Principal tender Officer
Mariam Ali Aloghani
Principal tender Officer
Mona Alzarouni
Senior Tender officer
aziza alammadi
Senior Tender officer
Noura Alameri
2025
Leadership
Shaping the Future of Enterprise Procurement

Entrant

Accenture

Category

Leadership - Outstanding Leadership in Information Technology

Country / Region

United States

2025
Executives & Professionals
Xie Xiaoying: Architecting Excellence Through Team Synergy

Entrant

AIA China

Category

Executives & Professionals - Outstanding Team Builder

Country / Region

China

2025
Company & Organization
Health Focus Manufacturers - Outstanding Customer Service Awards

Entrant

Health Focus Manufacturers

Category

Company & Organization - Manufacturing

Country / Region

Australia

2025
Product & Service
Health Focus Manufacturers - Outstanding Product & Service Awards - Manufacturing

Entrant

Health Focus Manufacturers

Category

Product & Service - Manufacturing

Country / Region

Australia